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Clients say...

The Dolphin Index is a really useful tool for clearly identifying our strengths and areas for improvement.

Jo North, Commercial Director, Northern Rail

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‘Mark is an inspiring, creative, insightful and talented facilitator and presenter. He has a unique ability to challenge and stretch teams to achieve innovative thinking beyond what

they thought was possible. Mark comes highly recommended!’

Jo North, Commercial Director for Northern Rail, Director of Sales and Marketing for FirstGroup plc and more recently, Customer Services Director and Deputy Managing Director for East Coast trains, UK

‘Mark Brown is an original: a creative thinker and an inspiring presenter.’ Professor Bernard Taylor, Henley Management College, UK

‘Mark's ability to inspire and engage his audience is the secret of his success. His relaxed and positive manner of presenting, stimulating and guiding the groups he works with creates a unique learning experience. There is always 100% positive feedback from participants attending programmes delivered by Mark. He is able to connect easily with multicultural and multinational groups.‘

Labeed S. Hamid, President, Middle East Management Centre, Istanbul/Dubai

'Mark Brown led a two day event for us to stimulate a positive environment towards innovative thinking. His presentations were amusing and thought provoking throughout and thus our objectives for this meeting were achieved as a result of his first class contribution without which it would not have been possible.‘

Dr David Brickwood, Managing Director Janssen-Cilag, Johnson and Johnson

‘I decided to engage Mark Brown to conduct seminars on ‘Innovation’ and speak on ‘Empowerment’. He received very high ratings. I have very high regard for Mark Brown professionally.’
Sultan Kermally, Senior Vice President & Director, The Economist Conferences, London

‘Provided some effective tools for broadening style and perspective.’ ‘Excellent! One of the best presentations on a perceived ‘soft’ area I have seen. Motivating and inspirational.’, ‘Lively, engaging and very relevant.’, ‘A good topic for the final day.’, ‘Excellent, really stimulating. Really challenging. Fantastic presentation style.’, ‘A nice session for the last day.’, ‘Superb! Made it seem quite obvious and really good ideas.’, ‘Very inspiring presentation.’, ‘Different and refreshing.’, ‘One of the most compelling management style presentations I have ever heard. Would love to implement!’, ‘Excellent style and props.’, ‘Refreshingly different, good way to end the module.’, ‘Lively/thought provoking – very clear messages.’, ‘All excellently presented – totally new (for me) way of looking at things.’, ‘Professional and fast paced.’, ‘What a wonderful world.‘

Complete and unedited feedback from a programme for Kingfisher at Templeton College, Oxford, UK


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Having looked at several practitioners of the Ekvall criteria, I have been delighted to work with Mark and the Dolphin Organization to evaluate BBI’s culture for change and creativity. Mark has combined excellent, pragmatic business realism, with the passion to drive 21st century business growth, and he communicates this in a way that has engaged every level of the business and been truly inspirational. If you are looking to the future for you and your business, you need to do this!

Peter Corish, Head of Business Development, BBI Group

The great thing about the Dolphin Index is the opportunity to benchmark your climate against the world outside - and get feedback that says 'It doesn't have to be like that!'

David Mayle, Head of the Open University Business School's Centre for Innovation, Knowledge & Enterprise

The Dolphin Index is a really useful tool for clearly identifying our strengths and areas for improvement.

Jo North, Commercial Director, Northern Rail

The Dolphin Index has been an important tool in Nestle Rowntree’s strategy to develop a broad innovation culture across the business and to remove the mystique that so often surrounds creativity and innovation.

Creativity Development Manager, Nestle Rowntree

The Dolphin Index is the ideal tool for assessing your climate and so for understanding the levers to pull so as to make the enterprise more dynamic, innovative and successful.

Nick Gurney, Former CEO Bristol City Council